Hear the Difference. Gain the Benefits.
- Large volume of incoming calls
- Extremely high staff turnover, causing:
○ Inadequate staffing
- Dissatisfied patients complaining to providers
The GeBBS state-of-the-art call center in Manila, Philippines handles healthcare
inquiries exclusively. It offers the up-to-date infrastructure needed to handle heavy call traffic and manage call volume peaks and valleys with ease. Experienced healthcare billing staff provides quick resolution to patient issues and queries.
Highlights of the solution include:
- Improved SLA performance
○ 85% of calls answered within 20 seconds, improvement from 63%
○ Abandon rate decreased from 18% to 3%
○ Average speed-of-answer decreased from 93 seconds to under 5 seconds
- 40% reduction in operating costs per call
- Zero patient complaints with numerous appreciation emails
GeBBS staff members undergo rigorous training to prepare them to handle any patient call. GeBBS delivers a scalable solution that helps drive patient satisfaction and increase overall patient collections.